Freequently Asked Questions

Frequently asked questions

What is duty free ?


Duty free shopping allows shoppers to browse and shop from a wide variety of high- end international brands at incredibly low prices, thanks to the exemption from several local and national taxes and duties on these products. This is because the merchant who imports these products is exempt from paying these taxes as they are selling them to customers who are leaving the country. Thus, the merchant is able to pass on the cost savings to the customer. This gives savvy shoppers the opportunity to grab fantastic merchandise at bargain prices and take advantage of numerous offers on these already low prices.




Do you offer a home delivery service?


Yes, We do offer Home Delivery Service.




What Are your payment modes ?


We offer a wide range of payment options to choose from - 1) Paytm 2) Phonepay 3) Google Pay 4) Net Banking 5) Bank Deposit 6) Paypal (For international customers only) 7) Cryptocurrency




Is Cash on Delivery available ?


Yes, Cash on Delivery is available pan india in 27000+ Pin codes. Please note that COD service is only available on Mobiles and Accessories valued upto Rs.50,000 via Bluedart couriers and upto 20,000 via fedex couriers. COD is not available on some products like apple watch and Apple Expensive mobiles like iphone xr,xs,xs max and few models of Samsung Galaxy Smartphones. COD is restricted to the pin code whcih are servicable by fedex and bluedart couriers. If your pin code is not COD servicable, You have to place a prepaid order.




Can we collect the products from your dutyfree outlet.?


Of course you can collect the products from our Dutyfree Outlet in Bangalore International Airport (only if you are travelling abroad)




Are there any specific charges applicable to ordering products online through your website?


No, there are no extra or hidden charges for ordering products online. In fact, by ordering on prepaid basis on our website, you become eligible for an additional discounts over and above the product price or offer price.




What are the benefits of buying products from Duty Free Shoppe?


Some of the numerous benefits of shopping at Duty Free Shoppe include purchasing the world's most coveted brands at incredibly low prices, thanks to the exemption from various local and national taxes and duties as well the many fantastic offers we promote on several brands every month.




How much can I save by shopping duty free products ?


Your savings can be anywhere between 30-60% or more, depending on the product, brand and any special promotions we offer.




Is EMI Available ?


Sorry,Currently We do not Offer EMI Service




Are These Products 100% Original ?


Yes,We deal in 100% Original Products Only.




Do u have clone/copy Products as well ?


Sorry, We don't Deal in Clone/Copy Products.




What's the Delivery Time ?


Delivery Time actually depends upon the Payment Mode you prefer. Prepaid Orders gets delivered in 02-03 Working Days while Cash on Delivery Orders take 03-05 Working Days.




Is these products Legit safe to buy ?


Yes,These Products are 100% Legit & Safe to Buy as these are custom confiscated products and customs is a government department.




All accessories are available in the Box ?


Yes the box contains all relevant accessories




Are these boxed products or loose ones ?


All are Sealed pack Boxed products with all accessories.




Do you Provide Bill ?


Yes we do Provide bill with every product.




Is Warranty Applicable ?


Yes,Warranty is applicable for 01 Year on Brand New Branded Products.




Is Hand to Hand Deal Available ?


Yes, Hand to Hand Deal is available at our outlet in Kempegowda international airport,Bangalore.Complete address is mentioned in the footer section of our home page.




How do i contact you ?


You can contact us via below mediums - Call us @ 9958214745 (Mon-Sat 12PM-7PM) Whatspp us @ 9958214745 Mail us @ dutyfreeshopee@gmail.com




I have called/Whatsapp you but you did not respond


In a day we receive thousand of calls and whatsapp messages in a row.Sometimes its not possible for us to respond to our each and every call/sms on time as most of the times our customer care executives are busy attending other customers. Note : our office timings are MON-SAT (12PM-7PM) Calls made outside these timings are usually not answered. We Request you to contact us again in the next office Timings.




How will you deliver the products to me ?


We ship COD orders via Bluedart & Fedex Couiers and Prepaid Orders via DTDC,Fedex,Trackon,Speed Post & Professional Couriers.




How do you offer these products at such low rates ?


There are many resons why these products are being offered at much discounted rates : 1) These are custom confiscated products on which Custom Duty,Import Duty and GST is not applicable so these duties and taxes are saved. 2) We buy these products in Custom's auctions where the confiscated products are being sold out at relatively less prices than the market. 3) we buy these products in bulk Quantity from customs so the prices offered are much lesser than the selling price in retail shops and even dutyfree shops. 4) you are directly buying these products from us at dutyfree prices without any involvement of middlemen like stockists,distributors,retailers,aggregators or resellers. 5) we do keep stocks of these products in our warehouse and ship directly to our customers Unlike other ecommerce websites like amazon,flipkart etc, who never keeps their own stocks and procure the products from its vendors upon order and charge Listing Fees as well as transactions fees which adds up to the final cost of the product.So you are even saving on the transaction charges and listing fees.




Do you offer Discounts on the prices listed in the website ?


Although,the prices we are offering in our webites are already much discounted but we still offer some discounts on Prepaid orders paid via Paytm,Phonepay,Google pay or NEFT. No such discounts are being offered for cash on delivery orders.




Why you offer discount on Prepaid Orders and Not on COD ?


There are many reasons for offering discount on Prepaid orders while not offering any discount on COD orders : 1) COD Orders are Not Confirmed and 90% of the COD orders are Refused by the customers due to the reason best know to them. Whereas, Prepaid orders are 100% Confirmed as the amount is paid in advance. 2) Bluedart & Fedex courier charge us 8% of the total invoice value as Cash Handling Fees.In addition to this they charge Rs.300/0.5KG as a COD shipping cost. Whereas,There are no Additional charges for Prepaid Orders except Rs.40/0.5KG as shipping cost. 3) We get the COD amount collected by the consignee in 21 Working days. Whereas, in Prepaid Orders We get the full payment in advance without waiting for such a long period. 4) Courier company credit the amount into our current bank account only so we have to show the sale and as per GST Profit Margin Scheme for Dutyfree Products,we have to pay 12% Tax on Profit made out of sales of GST Exempted Products. Whereas, in case of Prepaid rders,we get the payments via Paytm,Phonepay,Googlepay which are connected to our Savings bank Account so we dont need to show any sales and taxes are saved.




Is Full COD Available ?


No, We dont Offer Full Cash on Delivery on any product. Minimum Rs.500 to be paid in advance to confirm COD orders. Reason why we ask for Advance ? As COD orders are Free to place,Mostly People take advantage of this feature and do scams for the sake of time pass only or the reason best known to them.They place the order and refuse to accept it at the time of delivery for many unacceptable reasons like - I ordered by mistake I did not order,Some onle else might have ordered I dont need it now I purchase it from other website I am out of station I am out of cash Nobody is available at home to give the cash i want to use the product first and if i like it then i'll pay you later You have placed the order;its free for you, We have Shipped the order; its free for you,You have refused the delivery and courier company send it back to us; again its free for you. We have shipped the Order,We paid the shipping charge, You have Refused the Delivery, We have to incurr Demurrage charges, Courier company ship the product back to us, We again have to pay the shipping charge. Customer has to bear nothing but we have to bear the Shipping Charge,Demurrage Charge and Return Shipping charge which is approx Rs.800-1000 & in addition to this,we usually get the Return shipmnet in 7-10 days without any certainty that we'll even get the product or it will be lost/stolen in transit.(Many times it happened in the past) Hence we ask for the advance to know if the customer is genuine or not and if customer refuse the delivery,We atleast recover 50% of the incurred Loss in terms of shipping & return shipping charges. It clearly Gives us an idea that which customer is genuine and which one is just doing time pass as the one who genuinely needs a product will pay the advance of Rs.500 which is not a big amount and other one wont pay a single penny as he is not intended to purchase anyting. Nowadays,Big Ecommerce Giants,Amazon & Flipkart has stopped cash on delivery service on smartphones due to the reasons stated above but we still offer COD service on these expensive smartphones with the booking amount of just Rs.500.





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